Effective Date: September 10, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Castor Labs AI LLC ("Castor Labs AI," "we," "us," or "our") does not share customer SMS opt-in information, including mobile phone numbers and consent records, with affiliates or third parties for their marketing or promotional purposes.

Text messaging originator opt-in data and consent are kept confidential and used only as necessary to provide our services and facilitate communications you have requested or consented to receive.

1. Information We Collect

We may collect the following types of information:

Personal Information:

• Name, email address, phone number, business information, and physical or mailing address

• Payment and billing information when you purchase or request services

• Information you submit through forms, bookings, surveys, or other interactions with us

• Opt-in records and timestamps for communication channels, including SMS and email

Non-Personal and Technical Information:

• IP address, browser type, device information, and operating system

• Website usage patterns and analytics

• Cookies and similar technologies

• Referral sources and interactions with our website

Customer and Prospect Communications:

• Records of inquiries and service requests

• Appointment and consultation details

• Communication preferences

• Service history and feedback

• Information voluntarily provided during communications with our team

2. How We Use Your Information

We may use collected information for:

• Providing, operating, maintaining, and improving our services

• Responding to inquiries and service requests

• Processing transactions and payments

• Scheduling and managing appointments, consultations, and demonstrations

• Communicating with you regarding your inquiries, appointments, services, and other requested information

• Sending promotional or marketing communications when you have provided the appropriate consent

• Delivering AI, automation, marketing, consulting, and related services

• Enhancing website functionality and user experience

• Analyzing the performance of our website, services, and marketing

• Ensuring security and preventing fraud or misuse

• Maintaining records of communication preferences and consent

• Complying with applicable legal and regulatory obligations

3. SMS Messaging & Compliance

Text Message Program Terms

If you opt in to receive SMS communications from Castor Labs AI, you may receive text messages related to your interactions with us. Depending on the consent you provide, these communications may include appointment confirmations and reminders, responses to inquiries, customer support, service notifications, requested information, follow-up communications, and promotional or marketing messages.

Opt-In & Consent

• You will receive SMS messages only after providing the applicable consent or otherwise opting in through an authorized method.

• SMS consent is not a condition of purchasing goods or services.

• Where applicable, we maintain records of SMS consent and opt-in activity.

• We use SMS communications in accordance with applicable laws and industry requirements.

• Consent to receive SMS communications applies to Castor Labs AI and does not authorize unrelated third parties to send marketing messages to you.

Opt-Out Instructions

• You may opt out of SMS messages at any time by replying STOP.

• After opting out, you may receive a final confirmation message indicating that you have been unsubscribed.

• No further SMS messages covered by that opt-out will be sent unless you subsequently provide consent or otherwise re-subscribe.

Message Frequency & Content

• Message frequency varies based on your interactions with Castor Labs AI and the communications you have consented to receive.

• Message and data rates may apply.

• Transactional and informational messages may relate to inquiries, appointments, services, support, or other interactions with Castor Labs AI.

• Promotional or marketing SMS messages will only be sent when the appropriate consent has been provided.

Help & Support

Reply HELP for assistance or contact us at [email protected] or +1 (888) 411-3396.

Carrier Information

Message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to your wireless carrier's network availability and policies.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with service providers or subcontractors that support the delivery of our services, such as customer service providers, communications platforms, telecommunications providers, and SMS aggregators.

All categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. SMS opt-in information and consent will not be shared with any third parties for their marketing or promotional purposes.

We take reasonable measures to safeguard SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell or rent your personal information.

We may disclose certain information in the following circumstances:

Service Providers

We may use third-party service providers that assist us with operating our business and providing services, including providers for:

• Payment processing

• Customer relationship management

• Appointment scheduling

• Website hosting and infrastructure

• Analytics

• Email communications

• Telecommunications and SMS delivery

• AI and automation services

• Customer support

• Advertising and marketing operations

These providers may process information only as necessary to perform services on our behalf and subject to applicable contractual, privacy, and security obligations.

SMS opt-in data and consent are excluded from sharing with third parties or affiliates for their own marketing or promotional purposes.

Legal Compliance

We may disclose information when reasonably necessary:

• To comply with applicable laws, regulations, legal processes, or governmental requests

• To respond to valid law enforcement requests or court orders

• To protect the rights, property, security, or safety of Castor Labs AI, our customers, or others

• To investigate or prevent fraud, abuse, security incidents, or unlawful activity

Business Transfers

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

Any personal information transferred as part of such a transaction will remain subject to applicable privacy protections.

The information-sharing categories above exclude text messaging originator opt-in data and consent except where disclosure is necessary to providers facilitating the delivery of the SMS service or otherwise required by law.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include:

• Encryption of sensitive information where appropriate

• Access controls and authentication mechanisms

• Security monitoring and system updates

• Internal data protection procedures

• Backup and recovery measures

• Procedures for responding to potential security incidents

Despite these measures, no method of transmission over the Internet, telecommunications network, or electronic storage system is completely secure. Therefore, we cannot guarantee the absolute security of your information.

6. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Analyze website traffic and user behavior

• Remember preferences

• Improve website functionality and user experience

• Understand how visitors interact with our website

• Measure the effectiveness of our marketing and services

• Maintain website security and functionality

You may control certain cookies through your browser settings. Disabling cookies may affect the functionality or availability of certain website features.

7. Your Rights & Choices

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we maintain about you

• Request that inaccurate personal information be corrected

• Request deletion of certain personal information

• Opt out of marketing emails by using the unsubscribe link included in those communications

• Opt out of SMS communications by replying STOP

• Request information regarding how we process your personal information

• Withdraw consent for future communications where processing is based on consent

• Exercise other privacy rights available under applicable law

To submit a privacy-related request, contact us using the information provided in Section 10.

We may need to verify your identity before completing certain requests.

8. Third-Party Links

Our website may contain links to websites, applications, platforms, or services operated by third parties.

Castor Labs AI LLC is not responsible for the privacy practices, security, availability, or content of third-party services. We encourage you to review the privacy policies and terms of any third-party services you choose to access.

This Privacy Policy applies to information collected by Castor Labs AI LLC through our website, services, and direct interactions with you.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, legal obligations, or other operational requirements.

The latest version will be made available on our website and will display its effective date.

When appropriate, we may provide additional notice of material changes through our website, email, or other reasonable communication methods.

Your continued use of our website or services following an update is subject to the revised Privacy Policy, to the extent permitted by applicable law.

10. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or how your personal information is handled, please contact:

Castor Labs AI LLC

Address:
3495 U.S. 1, STE 34 #1222
Princeton, New Jersey 08540
United States

Phone: +1 (888) 411-3396

Email: [email protected]