Effective Date: September 10, 2026

These Terms of Use ("Terms") govern your access to and use of the Castor Labs AI LLC website, services, and related offerings. By accessing or using our website or services, you agree to these Terms and our Privacy Policy. Please read these Terms carefully.

1. SMS Messaging

Castor Labs AI LLC ("Castor Labs AI," "we," "us," or "our") may send SMS messages to individuals who have provided the applicable consent to receive text communications from us.

Depending on the consent provided, messages may include appointment confirmations and reminders, scheduling and rescheduling updates, responses to inquiries, requested information, customer support communications, service updates, follow-up communications, and promotional or marketing messages regarding Castor Labs AI products and services.

Users may opt in through our website at castorlabs.ai, our scheduling or contact forms, or other authorized consent methods presented by Castor Labs AI. Where SMS consent is collected through a website form, users are presented with an SMS consent disclosure and an optional consent mechanism. Consent to receive marketing SMS messages is not a condition of purchasing goods or services.

Cancellation

You may cancel SMS communications at any time by replying STOP to a message from Castor Labs AI.

After you send STOP, we may send a final SMS confirming that you have been unsubscribed. Following that confirmation, you will no longer receive SMS messages covered by your opt-out unless you subsequently provide consent or otherwise re-subscribe.

Help & Support

If you experience issues with our SMS messaging program, reply HELP for assistance.

You may also contact us at [email protected] or +1 (888) 411-3396.

Message Frequency & Data Rates

Message frequency varies depending on your interactions with Castor Labs AI, the services you use, and the communications you have consented to receive.

Message and data rates may apply.

For questions regarding your text or data plan, contact your wireless carrier.

Carrier Liability

Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to your wireless carrier's network availability and policies.

Age Restriction

You must be at least 18 years old to participate in our SMS messaging program.

SMS Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with service providers that facilitate the operation and delivery of our SMS program, such as telecommunications providers, messaging platforms, aggregators, and other service providers acting on our behalf.

All other information-sharing categories exclude text messaging originator opt-in data and consent. SMS opt-in information and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

For more information regarding our privacy practices, please review our Privacy Policy at https://castorlabs.ai/privacy-policy.

2. Acceptance of Terms

This website (the "Site") is owned and operated by Castor Labs AI LLC, doing business as Castor Labs AI.

By accessing or using the Site, you agree to be bound by these Terms of Use, our Privacy Policy, and any additional terms that may apply to specific portions of the Site or particular products and services offered by Castor Labs AI.

If you do not agree to these Terms, you should not use the Site.

Accessing the Site in any manner, whether manually, automatically, or otherwise, constitutes use of the Site and your agreement to these Terms.

3. Our Services

Castor Labs AI provides artificial intelligence, automation, marketing, consulting, implementation, and related technology services for businesses.

Information presented on the Site regarding our services is provided for general informational purposes and does not constitute a guarantee of availability, pricing, functionality, performance, or results.

Specific services purchased from Castor Labs AI may be governed by separate proposals, statements of work, service agreements, subscription agreements, order forms, or other contractual documents.

If a separate written agreement between you and Castor Labs AI conflicts with these Terms regarding a purchased service, the separate agreement will control with respect to that service.

4. Intellectual Property Rights

The Site and materials available through it, including text, graphics, branding, logos, designs, software, videos, images, workflows, documentation, and other content, are owned by or licensed to Castor Labs AI LLC and are protected by applicable intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Site for lawful personal or business informational purposes.

Unless expressly authorized by Castor Labs AI, you may not:

• Copy, reproduce, republish, or distribute Site content

• Modify or create derivative works from Site materials

• Sell, license, sublicense, or commercially exploit Site content

• Remove copyright, trademark, or proprietary notices

• Use our trademarks, branding, or intellectual property without authorization

• Attempt to reverse engineer or improperly access software, systems, or technology associated with the Site

You may download or print reasonable portions of publicly available Site content for your own non-commercial informational use, provided all applicable proprietary notices remain intact.

5. Content You Provide to Us

If you voluntarily submit content or materials to us through the Site, including comments, testimonials, feedback, suggestions, images, videos, or other materials, you represent that you have the right to provide those materials.

Unless otherwise agreed in writing, you grant Castor Labs AI a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and process such materials as reasonably necessary to operate our business, provide our services, respond to you, or fulfill the purpose for which the material was submitted.

This provision does not grant Castor Labs AI ownership of your confidential business information or personal information. Personal information remains subject to our Privacy Policy.

6. Acceptable Use

You agree not to use the Site or our services to:

• Violate applicable laws or regulations

• Infringe intellectual property, privacy, or other legal rights

• Transmit malicious software, viruses, or harmful code

• Attempt to gain unauthorized access to our systems, accounts, or infrastructure

• Interfere with the operation or security of the Site

• Scrape or collect information through unauthorized automated means

• Impersonate another individual or organization

• Engage in fraudulent, deceptive, abusive, or unlawful activity

• Use our Site or services in a manner that could damage Castor Labs AI or other users

7. Artificial Intelligence & Automated Systems

Certain Castor Labs AI services may incorporate artificial intelligence, machine learning, automated workflows, voice agents, chatbots, third-party AI models, or other automated technologies.

AI-generated and automated outputs may contain inaccuracies, omissions, or errors and should not automatically be treated as professional, legal, financial, medical, or other specialized advice.

Customers and users remain responsible for reviewing outputs and determining whether they are appropriate for their intended purposes.

Unless expressly agreed otherwise in writing, Castor Labs AI does not guarantee that AI-generated or automated outputs will be error-free, uninterrupted, or suitable for every particular use case.

8. Third-Party Services & Links

The Site and our services may contain links to, integrate with, or rely upon third-party websites, applications, software, APIs, platforms, and service providers.

Links to third-party services do not necessarily constitute an endorsement or sponsorship.

Castor Labs AI does not control third-party services and is not responsible for their availability, content, privacy practices, security practices, policies, functionality, or performance.

Your use of third-party services may be governed by separate terms and privacy policies established by those providers.

9. Online Commerce & Payments

Certain portions of our Site or services may allow you to purchase products or services or interact with third-party payment processors.

Payment information may be collected and processed by third-party payment providers according to their own terms and privacy policies.

You agree to provide accurate and authorized billing and payment information when purchasing services from Castor Labs AI.

Specific fees, billing schedules, cancellation provisions, refunds, subscription terms, and other commercial conditions may be governed by a separate proposal, order form, subscription agreement, or service agreement.

10. Accounts & Passwords

Certain services may require you to create an account or login credentials.

You agree to provide accurate, current, and complete information and to maintain the confidentiality of your account credentials.

You are responsible for activity conducted through your account to the extent permitted by applicable law.

If you believe your account or credentials have been compromised, contact us promptly at [email protected].

11. Disclaimers

THE SITE AND INFORMATION AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS TO THE FULLEST EXTENT PERMITTED BY LAW.

Castor Labs AI makes no guarantee that the Site will always be available, uninterrupted, secure, or error-free.

To the fullest extent permitted by applicable law, we disclaim warranties regarding the Site and its content, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing on the Site constitutes a guarantee of specific business, financial, advertising, marketing, revenue, lead-generation, operational, or other results.

Results from AI, automation, advertising, marketing, and other business services vary depending on numerous factors outside Castor Labs AI's control.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Castor Labs AI LLC and its officers, employees, contractors, agents, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of, or inability to use, the Site.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Additional limitations applicable to purchased Castor Labs AI services may be established in the agreement governing those services.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Castor Labs AI LLC and its officers, employees, contractors, agents, and affiliates from claims, liabilities, damages, losses, costs, and reasonable expenses arising from or relating to:

• Your unlawful or unauthorized use of the Site

• Your material violation of these Terms

• Your infringement of another person's intellectual property or other legal rights

• Content or information you submit in violation of applicable law or these Terms

14. Termination

We reserve the right to suspend or terminate access to the Site if we reasonably determine that you have violated these Terms, engaged in unlawful conduct, compromised the security or operation of our systems, or otherwise misused the Site.

Upon termination of your right to access the Site, you must discontinue unauthorized use of Site content and services.

Termination of Site access does not automatically terminate separate paid services governed by another agreement unless provided by that agreement.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New Jersey, without regard to conflict-of-law principles.

Any dispute concerning purchased services may also be subject to dispute-resolution provisions contained in the applicable service, subscription, or other written agreement between you and Castor Labs AI.

16. Changes to These Terms

We may update these Terms periodically to reflect changes in our services, practices, technology, legal obligations, or business operations.

The most current version will be made available on our website with its effective date.

Your continued use of the Site following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

17. Contact Us

If you have questions regarding these Terms of Use, please contact:

Castor Labs AI LLC

Address:
3495 U.S. 1, STE 34 #1222
Princeton, New Jersey 08540
United States

Phone: +1 (888) 411-3396

Email: [email protected]